User:Jansen1980

ATT Systems zeroes in on regional expansion
To the typical male, a queue procedure is simply this - press a button, have a queue ticket, and wait around for your flip. But there can be additional to some queue procedure than meets the attention. With some revolutionary pondering, ATT Units produced an smart and a lot more efficient queue program; one particular which tracks the true secret effectiveness indicators of customer care officers by capturing applicable statistics because they get the job done.

'At anyone time, we can easily observe what a customer service officer is carrying out at his counter, with regards to how efficient he's in dealing with phone calls or buyers,' states ATT Systems' chief govt Kenny Teo.

Employers, in turn, can easily get facts from the region of customer care and strengthen existing support requirements. The intelligent queue program is 1 of numerous IT options produced by ATT Devices.

Others involve making use of limited message company (SMS) to remind customers of their appointments and facilitating real-time on line visibility of true crowd measurement at an occasion.

The technology enterprise, a first time winner from the Business fifty Awards last year, specialises in developing and acquiring digital devices and sub-systems to the well-being treatment, aviation, and targeted traffic administration industries.

It caters to purchasers from the non-public and general public sectors, which includes govt bodies just like the Land Transportation Authority, SingHealth polyclinics, as well as the Central Provident Board, and organizations like Changi Airport Team and CapitaLand.

ATT Techniques has blueprints to improve aggressively inside the following 3 to five many years, which will comprise an original manifeste offering, says Mr Teo, that's an electronic and electrical engineer by schooling and includes a diploma in science and management.

Check out the ATT Systems news release here.

Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong

Contributed by Boteas RK. Wong

Written by Quebec. TL. Jansen Loh know far more about  Tan Ann Jee