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ATT Systems zeroes in on regional expansion
To the average man, a queue procedure is solely this - press a button, have a queue ticket, and wait around on your transform. But there might be far more into a queue method than satisfies the eye. With some modern considering, ATT Programs developed an intelligent and a lot more effective queue method; a person which tracks the key efficiency indicators of customer support officers by capturing suitable data as they perform.

'At anyone time, we can easily observe what a customer service officer is executing at his counter, with regards to how productive he is in handling phone calls or buyers,' claims ATT Systems' chief executive Kenny Teo.

Employers, consequently, can easily obtain info within the spot of customer care and boost existing company expectations. The smart queue process is 1 of various IT remedies developed by ATT Systems.

Many others involve using small message assistance (SMS) to remind consumers of their appointments and facilitating real-time on the net visibility of real crowd size at an celebration.

The technologies enterprise, a first time winner from the Enterprise 50 Awards very last yr, specialises in planning and creating digital units and sub-systems for that health treatment, aviation, and visitors management industries.

It caters to clients in the personal and manifeste sectors, which incorporates govt bodies much like the Land Transport Authority, SingHealth polyclinics, and also the Central Provident Board, and companies like Changi Airport Team and CapitaLand.

ATT Methods has strategies to mature aggressively while in the next three to five a long time, which can comprise an original manifeste providing, states Mr Teo, who is an electronic and electrical engineer by coaching and contains a degree in science and administration.

Check out the ATT Systems news release here.

Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong

Contributed by Boteas WEL. Wong

Written by Quebec. TL. Jansen Loh know far more about  Teo Chin Tiong